Terms of Service

Version 2026-09-25

These Terms of Service (the "Terms") are an agreement between Nonstop Branding Limited ("Nonstop", "we", "us") and you, the studio or designer using Designer HQ at designerhq.app (the "Services"). By creating an account or using the Services you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the Services.

Nonstop Branding Limited is a company registered in England and Wales, company number 16634111, registered office 29 Doodstone Nook, Lostock Hall, Preston, England, PR5 5AQ. Designer HQ is our product and we are the party you are contracting with.

1. The Services

Designer HQ is a cloud-based platform that helps studios and designers manage client work: clients and projects, tasks and timelines, a discovery workshop and strategy document, brand hubs, proposals, contracts and invoices, files, client acquisition and AI-assisted drafting. Nonstop is a technology provider. We are not a law firm, an accountant or a financial adviser, and nothing in the Services is professional advice.

2. Eligibility and accounts

You must be at least 18 and using the Services for business purposes. If you accept these Terms on behalf of a studio or company, you confirm that you have the authority to bind it. You agree to give accurate account information and keep it up to date, to keep your password confidential, and to be responsible for everything done through your account and the seats you give to your team. Tell us at hello@designerhq.app straight away if you believe your account has been accessed without permission.

3. Fees and payment

Plans are purchased through our checkout partner at the price and for the period shown at purchase. A subscription renews automatically at the end of each period unless you cancel before the renewal date. Fees are non-refundable except where the law requires otherwise or the checkout terms say so. We may change prices with at least fifteen days' notice before a renewal. If a payment fails or a paid period ends without renewal, your account becomes read-only: everything in it stays visible and downloadable, and your clients keep the access you gave them. A free trial is the one exception: if a trial ends and no payment was ever taken, the account is read-only to you and the surfaces you share with clients close, which means their rooms, the documents in them and any brand hub link, until a plan starts.

4. Use of the Services

We grant you a limited, non-exclusive, non-transferable licence to use the Services for your business while these Terms are in force. You may not copy, modify, resell or reverse engineer the Services, use them to build a competing product, circumvent their security or usage limits, access another studio's account, or use them for anything unlawful, including sending unsolicited marketing that the law where you or the recipient are located does not allow.

5. Text messages

If you tick a box on our sign-up page agreeing to text messages, Designer HQ texts you, sent by Nonstop Branding Limited: about your account and your free trial (getting set up, answers to your questions, a reminder before the trial ends) and, only if you ticked the second box, about our plans and offers. A person on our team sends them, one to one, and the number of messages varies. Agreeing to texts is not a condition of signing up or of any purchase. Message and data rates may apply, as charged by your mobile carrier. To stop, text STOP to any message: you will get one confirmation and nothing more. Text HELP for help, or write to hello@designerhq.app. Carriers are not liable for delayed or undelivered messages. You must be 18 or over to agree to texts (section 2). How we handle your number and your consent is in the Privacy Policy.

6. Your content

You retain all rights to the content you and your clients put into the Services ("Your Content"), including clients' details, files, documents, strategy, brand hubs, contracts and messages. You grant us a worldwide, non-exclusive, royalty-free licence to host, store, display, transmit and process Your Content solely to provide the Services to you and the people you have given access to. You confirm that you have the rights and permissions needed to put Your Content, including information about your clients and their people, into the Services. We process personal data in Your Content on your behalf under the Data processing addendum.

7. Templates, contracts and electronic signatures

The contract, proposal and invoice templates in the Services are starting points provided for convenience. They are not legal advice and not a substitute for advice from a qualified professional about your situation. You are solely responsible for the content of every contract, proposal and invoice you issue and for its suitability under the law where you and your client are located. Nonstop is not a party to any agreement between you and a client.

Where the Services allow a contract to be signed electronically, you and your client agree that an electronic signature made through the Services has the same legal effect as a handwritten signature. We record the signer's name as they typed it, the time, the network address and browser they signed from, and the fingerprint of the published text that was on the page when they signed. Electronic signatures of this kind are recognised for contracts of this type in the United Kingdom, the European Union and the United States; you are responsible for checking that they are sufficient for your agreement in your jurisdiction.

8. AI features

Some features produce drafts using an AI model, based on the information you and your clients have entered. Drafts may be inaccurate, incomplete or unsuitable, and you are responsible for reviewing them before you rely on or send them. AI features are subject to the monthly usage included in your plan.

9. Ownership and feedback

The Services, including their software, design, text and trade marks, are owned by Nonstop and its licensors and are protected by intellectual property laws. Except for the licence in section 4, no rights are granted to you. If you give us feedback or suggestions, we may use them without obligation to you.

10. Termination

You may stop using the Services at any time. We may suspend or terminate your account if you materially breach these Terms, and we will tell you why. When your account ends, it becomes read-only as described in section 3. On your request at hello@designerhq.app we will delete your account and Your Content within thirty days, except for what we must keep by law. Sections 6 to 13 survive termination.

11. Disclaimers

The Services are provided "as is" and "as available". To the fullest extent permitted by law, we disclaim all warranties, express or implied, including any warranty that the Services will be uninterrupted, error-free or secure, or that any template, draft or signature will be suitable for your purpose. Some features depend on third-party providers, and we are not responsible for their availability.

12. Limitation of liability and indemnity

To the fullest extent permitted by law, Nonstop will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profit, revenue, business, goodwill or data, arising out of or in connection with the Services or these Terms, however caused. Our total liability to you for all claims in any twelve-month period is limited to the amount you paid us in that period.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, for fraud, or for anything else that cannot be limited or excluded under applicable law.

You will defend and indemnify Nonstop against claims, losses and expenses brought by a third party arising from Your Content, any agreement between you and a client, your outreach, or your breach of these Terms.

13. Changes, law and general

We may change these Terms. If a change is material we will change the version at the top and ask you to accept the new Terms the next time you sign in; continuing to use the Services after that is acceptance. These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any dispute arising from them. These Terms, with the Privacy Policy and the Data processing addendum, are the entire agreement between you and Nonstop about the Services. If any part of them is found unenforceable, the rest remains in effect. You may not assign these Terms without our consent; we may assign them as part of a merger, acquisition or sale of assets.

Questions about these Terms: hello@designerhq.app, or Nonstop Branding Limited (company number 16634111), 29 Doodstone Nook, Lostock Hall, Preston, England, PR5 5AQ.